We buy business desk phones
Intro (hero)
We buy old business desk phones. Avaya digital, Avaya IP, SIP handsets, and other common brands from most manufacturers. We collect them, we wipe them properly, and we issue a Certificate of Sanitisation you can put in a compliance folder.
If your business is upgrading, downsizing, moving office, or getting ready for the PSTN switch-off in January 2027, get in touch. We work with SMEs, law firms, accountancy practices, and manufacturers, from 5 handsets up to a full-office refresh.
What we take
Our specialist area is Avaya. We know the range in detail, from 1408 and 9508 digital sets right through to the J-series SIP handsets. We understand what data lives on them, how they reset, and what they're worth on the secondary market. If you've got an Avaya estate, you're in the right place.
We also take other common business desk phones on a case-by-case basis, including Cisco, Mitel, Polycom (Poly) and Yealink. Get in touch with a rough kit list and we'll tell you straight whether it's something we can collect.
How the process works
- You get in touch. Rough kit list is fine, exact model numbers are better. Photos help. Location and access notes so we can plan the collection.
- We assess and respond. We look at the lot, tell you honestly what makes sense, and agree the shape of the collection.
- We collect. Free collection across our local area for eligible lots. Longer runs case-by-case.
- We wipe and log. Every handset factory-reset, serial numbers logged.
- You get a Certificate of Sanitisation. One PDF, listing each unit by serial and model, signed and dated. Keep it in your compliance folder.
We assess each lot case by case. Some collections we pay for, some are free and fair, and occasionally for very low-value stuff there's a small clearance fee. Get in touch and we'll give you a straight answer.
Data on the handset — why the wipe matters
An Avaya digital or IP handset holds more than most people expect. The local personal directory can store up to 268 name-and-number entries. Call logs, speed-dial labels, line-key names, and on IP models the SIP credentials and provisioning server config all sit in the handset's own memory.
For a law firm regulated by the SRA, or any business under UK GDPR, handing that data to a third party without a wipe is a compliance risk. It's not just about ICO fines, which are at multi-year lows anyway. The bigger risk is client trust and audit trail.
Our Certificate of Sanitisation gives you paperwork that shows the reset happened, on which units, by serial number. That paperwork sits in your evidence folder for as long as you need it.
Two paths for the reset
The reset itself is straightforward on most models. If you'd rather do it yourself before we collect, use our factory reset guide for old business desk phones — full instructions per model, honest about what works and what doesn't.
One important caveat: Avaya digital handsets (1408, 1416, 9504, 9508) can only be reset while they're powered by a specific type of PBX line port. If your PBX has already been decommissioned, or you never had one to begin with, the handsets literally won't power on. Most refurb operations don't handle this.
We keep an Avaya IP Office in-house specifically to handle this. When those digital handsets arrive, we can power each one up on a DCP port and run the erase properly. Job done, evidence recorded, no shortcut.
What happens to the kit
Once collected, wiped and logged, the resellable units are checked over, cleaned and prepared for the secondary market. Non-resellable units go through certified WEEE-compliant disposal.
You don't get a wheeler-dealer story about our margins or our resale channels. You get a wiped handset, a certificate, and a business that isn't storing old kit in the storeroom.
Get in touch
If you've got desk phones to move on, drop us a note through the contact page with a rough kit list. We'll come back with a straight answer within a working day.