We buy business desk phones

We buy old business desk phones, including Avaya digital, Avaya IP, SIP handsets and other common brands from most manufacturers. We collect them, wipe them and issue a Certificate of Data Destruction you can put in a compliance folder.

If your business is upgrading, downsizing, moving office or getting ready for the PSTN switch-off in January 2027, get in touch. We work with SMEs, law firms, accountancy practices and manufacturers, from 5 handsets up to a full-office refresh.

What we take

Our specialist area is Avaya. We know the range in detail, from 1408 and 9508 digital sets right through to the J-series SIP handsets. Selling 9608, 9611G or 9641G handsets? See our Avaya 9600 page. We understand what data lives on them, how they reset and what they're worth on the secondary market. If you've got an Avaya estate, you're in the right place.

We also take other common business desk phones on a case-by-case basis, including Cisco, Mitel, Polycom (Poly) and Yealink. Get in touch with a rough kit list and we'll tell you straight whether it's something we can collect.

How the process works

  1. You get in touch. Rough kit list is fine, exact model numbers are better. Photos help. Location and access notes so we can plan the collection.
  2. We assess and respond. We look at the lot, tell you what makes sense and agree the shape of the collection.
  3. We collect. Collection runs locally across Shropshire, Cheshire, North Wales and the West Midlands, and UK-wide for larger loads.
  4. We wipe and log. Every handset is factory reset and its serial number logged.
  5. You get a Certificate of Data Destruction. One PDF, listing each unit by serial and model, signed and dated, for your compliance folder.

The data stored on a handset

An Avaya digital or IP handset holds more than most people expect. The local personal directory can store up to 268 name-and-number entries. Call logs, speed-dial labels, line-key names and, on IP models, the SIP credentials and provisioning server config all sit in the handset's own memory.

For a law firm regulated by the SRA, or any business under UK GDPR, handing that data to a third party without a wipe is a compliance risk. ICO fines are at multi-year lows, but the bigger risk is client trust and audit trail.

Our Certificate of Data Destruction gives you paperwork that shows the reset happened, on which units, by serial number. That paperwork sits in your evidence folder for as long as you need it.

Two paths for the reset

The reset itself is straightforward on most models. If you'd rather do it yourself before we collect, use our factory reset guide for old business desk phones: full instructions per model.

One important caveat: Avaya digital handsets (1408, 1416, 9504, 9508) can only be reset while they're powered by a specific type of PBX line port. If your PBX has already been decommissioned, or you never had one to begin with, the handsets won't power on.

We keep an Avaya IP Office in-house specifically to handle this. When those digital handsets arrive, we can power each one up on a DCP port and run the erase.

What happens to the kit

Once collected, wiped and logged, the resellable units are checked over, cleaned and prepared for the secondary market. Non-resellable units go through certified WEEE-compliant disposal. If you're wondering whether UK handsets can go overseas, we looked at that in are UK Avaya phones usable abroad?

You get every handset wiped, a certificate for the lot and a storeroom with the old phones gone.

Get in touch

If you've got desk phones to move on, drop us a note through the contact page with a rough kit list. We'll come back with a straight answer.

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