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Laptop returns from remote staff

A prepaid box goes to the staff member's home or wherever they're based. We log the device, wipe it and list it on a Certificate of Data Destruction by serial. Then it's bought, sent back wiped or sent back rebuilt, whichever you've agreed with us.

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How a remote return works

  1. Tell us through the form how many devices there are, roughly what they are and where the staff are based.
  2. We send a prepaid box and label to each address, one box per person.
  3. The staff member packs the device and sends it to us. Send it as it is. Chargers and passwords can be sorted later.
  4. We log every device by make, model and serial, and photograph the serial label. Staff don't need to reset anything first. Drives go through our in-house erasure system, where every sector is overwritten and the overwrite verified, to NIST 800-88. We reset phones and tablets to factory settings.
  5. You get a Certificate of Data Destruction listing each device by serial, and the device goes the way agreed when the job was booked.

What can be sent back

A box can hold one device or several, along with docks and accessories from the same person.

If devices are enrolled in Intune or another MDM, Autopilot or Apple Activation Lock, release them if they're leaving your management. If they're coming back to you, tell us and we'll agree what stays.

What happens to the device next

  • We buy it, if it's leaving the business. The estimate is a ballpark, confirmed when we see the kit, and paid by bank transfer once we have.
  • Drive wiping erases the device and sends it back to you.
  • Wipe and rebuild erases the device, installs a fresh operating system and sends it back ready for the next person.

Office clear-outs

We collect bigger lots from an office through IT collection instead. We collect locally across Shropshire, Cheshire, North Wales and the West Midlands, and arrange courier or collection for larger loads elsewhere in the UK. Smaller lots further afield go by prepaid box and label, the same way as a remote return.

Questions about remote laptop returns

Does the staff member need to wipe the laptop first?

No. Send it as it is, with whatever is logged into it. We wipe and reset every device once it reaches us, through our in-house erasure system for drives and a factory reset for phones and tablets. The certificate lists each device and its wipe result.

Can you send boxes to several people at once?

Yes. Tell us through the form how many people are involved and where they are, and we send a prepaid box and label to each address. One leaver or a whole team moving to remote work works the same way. Each address gets its own box, handled on its own.

What if the laptop is still enrolled in our device management?

Tell us when you book. If the device is leaving your management, release it from Intune, Autopilot or Apple Activation Lock before it's sent. If it's coming back to you, tell us what needs to stay in place and we'll agree that before the wipe.

Do you buy the laptops as well?

Yes, if the device is leaving the business. The estimate is a ballpark, confirmed once we've seen the kit, and paid by bank transfer. If you'd rather keep the hardware, choose drive wiping or wipe and rebuild instead, and it comes back to you.

Get an estimate

Tell us in the form how many devices you have, roughly what they are and where the staff holding them are based. We reply by email, and names and addresses for the boxes can follow once the job is agreed.

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