Sell old Avaya 9600 phones

We collect Avaya 9608, 9611G, 9621G and 9641G handsets from offices across Shropshire, Cheshire, North Wales and the West Midlands, clear each one to factory defaults and make you an offer. Avaya is our specialist area, so we can tell your models apart and deal with the whole stack in one visit.

Further afield, we collect larger loads UK-wide by courier or arranged collection, and send a prepaid box and label for smaller lots.

Identifying your 9600 model

• 9608: button phone, monochrome display, up to eight lines, built-in 10/100 Ethernet switch.
• 9608G: same as the 9608 but with a gigabit Ethernet switch.
• 9611G: button phone, colour display, up to eight lines, gigabit and a USB port.
• 9621G: colour touch screen, gigabit.
• 9641G and 9641GS: colour touch screen, gigabit, USB and Bluetooth headset support on H.323.

The model name is printed on the label on the back of the phone, along with a nine-digit Avaya part number starting 700. For example, 700505424 is a 9608G. A rough count per model is all we need to start. A photo of a label or two helps if you're not sure.

What's stored on a 9600 handset

Each handset holds a local personal directory, call log and redial history, SIP or H.323 credentials, the provisioning server address, 802.1X credentials, any TLS certificates, ringtones and network settings.

Voicemail, call recordings and the system directory live on the phone system, not the handset. Resetting the handsets doesn't touch any of that. If your phone system is also being retired, that's a separate job to sort before it goes.

How we clear them

On a 9600 we open the Craft menu: press Mute, key in the Craft code, then press #. That opens a short menu with two options, Clear and Reset. We run Clear, which wipes user data and settings and reboots the phone to factory defaults, leaving the firmware in place.

This is a clear to factory defaults, not a drive wipe. These are IP phones with no drive, so there's nothing to overwrite in the way a hard disk would be.

The 9600s are IP phones, so unlike Avaya's digital 1408 and 9508 handsets, they don't need to be plugged into your old phone system to be reset. (We keep an Avaya IP Office in house for the digital ones, for exactly that reason.) Each unit's serial and model are logged as we go, and you get a Certificate of Data Destruction: one signed and dated PDF listing every unit by serial and model.

If you'd rather clear them yourselves before we collect, our factory reset guide has the full steps.

The Craft code

The factory Craft code is 27238. Installers can change it in the phone system's settings file, and quite a few do, because Avaya's TLS setting can't be enabled while the default code is still in use.

If your code was changed, ask your installer or whoever maintains the system for it and send it to us with your kit list. Without it the Clear menu won't open. If nobody can find it, tell us before we collect so we can plan around it.

What to put in the box

• The handsets, with curly cords and any desk stands.
• Button modules (BM12 or SBM24), if any phones have them. They're a separate item, so count and box them too.
• Power supplies, if your phones use them rather than Power over Ethernet from the switch.
• The Craft code, if it was changed from the default.
• A rough count per model, and whether they're on H.323 or SIP firmware if you know.

If the reason for the clear-out is a phone system change, our PSTN switch-off guide may be useful background. BT Business is switching off the old copper network in January 2027.

Need 9600s? We sell these too.

9600 questions

Do we need our old phone system to reset them?

No. The 9600 series are IP phones, so the Craft menu works on each handset on its own. That's different from Avaya's digital 1408 and 9508 phones, which only power up on a phone system line port and need one to reset. We keep an Avaya IP Office in house for those.

What's the difference between Clear and Reset?

The Craft menu has both. Reset is only a reboot and wipes nothing. Clear wipes the user data and settings and restores the phone to factory defaults. We always use Clear when preparing handsets for resale.

Are 9608 and 9608G phones the same?

Almost. Both are monochrome button phones with up to eight lines. The difference is the built-in Ethernet switch: the 9608 has a 10/100 switch and the 9608G has a gigabit one. The G in any 9600 model name always means gigabit Ethernet.

Our phones are on SIP firmware. Does that matter?

Tell us if you know, since it helps us plan the clear and any testing, but it doesn't change whether we'll take them. The 9600 series runs either H.323 or SIP firmware and works with Avaya IP Office and Avaya Aura systems either way.

Do you take the button modules and power supplies?

Yes. Button modules (BM12 or SBM24) attach to the 9608, 9611G and 9641G, and we count them as a separate item from the handsets, so include them in your list. If your phones run on Power over Ethernet you won't have power supplies, but if you do, put them in the box.

Got a stack of Avaya 9600s coming off desks? Send for estimate and we'll take it from there.